We ship our units within Canada. All other shipping zones are subject to additional fees and/or customs charges. We ship all of our units by freight truck. Upon arrival of shipment, all packages must be inspected for damages on site with the trucking company before the unit is signed for. If the package appears to be damaged, call us immediately for instructions.  We can advise whether the visible damages to the crates are detrimental to the units.  Once the unit is signed there is no way we can process the insurance claim with the Freight Company. In the event that the unit arrives damaged and the entire shipment or parts of the shipment is refused we will replace the unit/parts upon availability of replacement unit or parts that are damaged. Delivery is subject to delays caused by limited product availability or freight company problems. The unit must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser accepts full responsibility and liability for the products proper use, operation, and installation. Our units are not to be used for commercial purposes. The purchaser also agrees to hold harmless and indemnify us from any actions, lawsuits, judgments, liability claims arising from the use of any Alberta Aquam Home Spas product.

Important Customer Notes - You are advised not to book your plumber or carry out any preparatory work on your bathroom until your goods have arrived and been checked. Alberta Aquam Home Spas Ltd. will not accept any liability for losses accruing from plumber or preparatory costs.

Please make sure you check that all items are present and free from any defects upon delivery and before signing the bill of lading. You must report any missing or damaged items to Alberta Aquam Home Spas Ltd. within 72 hours of delivery so we can help resolve your situation.

The steam showers, whirlpool bathtubs and sauna units are considered bulky items. Your items will be delivered by a single driver. Therefore, please make sure there is an able-bodied individual is available to help our delivery person unload the item(s).

You are advised to speak with your local building inspector prior to purchasing any product from Alberta Aquam Home Spas Ltd. Certain jurisdictions require specific certifications on electrical and plumbing products.

Upon Delivery - Please make sure you check that all items are present and free from any defects upon delivery and before signing the drivers delivery note. You must report any missing or damaged items to Alberta Aquam Home Spas Ltd. within 72 hours of delivery so we can help resolve this situation. Our courier company can only deliver goods to a ground floor location and are not responsible for moving your item(s) upstairs. Ensure that someone is able to assist the driver with moving heavy/bulky goods at the delivery location. If redelivery needs to be arranged because no one was at the delivery location an extra charge may be applied.  Take digital pictures of any damage and insure that the damage is noted on the bill of lading and signed by the driver.

Cancellations & Returns - Alberta Aquam Home Spas Ltd. will accept the cancellation and return of all item(s) returned within 7 days from the day after the product was delivered providing the item(s) are in perfect unused, re-saleable condition with the original sealed packaging. If packaging is unsealed it must be resealed. In the event where a refund is not due to faulty or misrepresented goods, the refund will cover the cost of the item only and not include the cost of delivery back to our warehouse. The delivery cost as specified by our courier company will be confirmed with you and deducted from the price of the item(s). Refunds will be made within 14 working days once the goods have been returned to our warehouse. If you would like to make a return then please send your request in writing (by post, fax or email) to our Alberta Aquam Home Spas Ltd. head office so we can resolve your request.

Damaged Products - Upon receiving your item it is important that you open all packaging and check that items are present and not damaged. Any damage must be reported to Alberta Aquam Home Spas Ltd. within 72 hours of delivery. Any damage that has been caused by transit of goods must be noted upon the carrier's delivery note. Carriers require that you sign for all items being in good condition upon delivery. It is important that somebody is present to receive and check the item(s) for damage on the day of delivery. Replacement parts can take up to 8 weeks in the event they are not in-stock.

Back Ordering - If your order is not in stock then a member of our sales team will contact you and give you a revised delivery date. At this point you have the option to withdraw the order if you are unable to wait.

Guarantee - All whirlpool bathtubs, steam showers and saunas carry a 5 year guarantee against defects. In the unlikely event that a defect develops in one of the parts then please contact our sales team who will arrange for a spare part to be delivered to you. Please note, Alberta Aquam Home Spas Ltd. recommends that a trained engineer fit the spare part. Alberta Aquam Home Spas Ltd. will not accept any liability regarding the installation of spare parts.

Other - If any part of these Terms of Use is found by a competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these Terms of Use, which will continue to be valid and enforceable.