When you order one of our products over the phone or via the Internet, you are agreeing that you have read, understand, and agree to our Shipping and Return policy.

1. Hot tubs are customized products.
2. No refunds are allowed.
3. No returns are allowed.
4. Hot Tub Curbside Delivery

*Your residence or business must be accessible by the appropriate delivery truck needed.  Residential deliveries arrive on a commercial freight truck or flat bed trailer.

We pay shipping charges in advance. You are not required to pay any additional shipping charges at the time of delivery. The shipping charges you pay are for the transport of your product(s) from our warehouse to your curb (i.e., "delivery"). The freight company is not required to take the product(s) off the truck nor to move the product(s) to your desired location.

The freight company will contact you before they deliver your product(s). Please plan ahead to arrange means of getting the product(s) off the truck and to your desired location. It is the buyer's responsibility to get the hot tub off the truck and moved to the location where they desire it to be.

Spas require anywhere from 2 to 6 individuals present at delivery time to get the product(s) off of the truck and to move it to your desired location. If your spa is over 90" square it will arrive on a flat bed truck and require a crane or industrial size forklift to remove it and place it in your desired location. This is your responsibility to arrange and pay for this.

One option is to have several people (from 2 to 6) when the product(s) is delivered to take it/them off the truck. Another to hire a moving company that does local moves to meet the truck and have them remove the spa (at your cost).

Receiving Freight: Clear Delivery

Receiving freight can be as easy as sending it if you follow a few steps:

1. Stay in contact with your supplier to find out when your shipment was shipped, what carrier it was given to, and an approximate arrival date.

2. When the shipment is delivered, inspect it immediately for obvious signs of damage before it is removed from the truck. Once your hot tub is removed from the truck it is not the responsibility of the trucking company, the supplier or the manufacturer for any damage or personal injury caused during the removal or placement of the hot tub. If you find noticeable damage to the hot tub while on the truck please take digital photos and have the driver sign the delivery form confirming the damage.

3. Compare the number of shipping units received to the number listed on the delivery receipt.

4. Sign the delivery receipt.

The driver will help you receive your shipment and answer your questions.  While the driver is there, compare the pieces of freight you are receiving to the delivery receipt. If condition and quantity of your freight is acceptable, the driver will ask you to sign the delivery receipt. The driver will give you a copy, and take the original signed copy with him/her (as proof of delivery) for his/her employer's records.

A signed delivery receipt with no exceptions is called a "clear delivery." Clear deliveries mean that there were no shortages or visible damage at the time of delivery. In the rare instance that accessories you order with your hot tub are not delivered with the spa, please contact your sales representative immediately to get the accessories shipped.

If your sales representative is not notified within a maximum of ten (10) days of receipt of the hot tub, the accessories will not be shipped. It is very important that the buyer follows the delivery procedure described above. If the buyer determines that all or a portion of the merchandise has been damaged, the buyer must refuse to accept the shipment or note the exact damages on the freight bill and replacement parts will be sent.

Any damaged parts that are not noted at the time of receipt by the buyer will be replaced at the buyer's cost (including shipping costs).

We offer concealed damage (hidden damage that could only have occurred during shipping and which was not visible during delivery inspection) shipping insurance at a nominal cost.

Shipping insurance covers the replacement of damaged parts only, not the entire item. If the buyer chooses not to purchase shipping insurance at the time of purchase, all replacement items and associated shipping costs will be paid for by the buyer. Shipping insurance cannot be purchased after the item has been delivered.

Any items that are incorrect or missing from your shipment must be reported within 10 calendar days of delivery. It is the buyer's responsibility to inspect any product to ensure nothing is incorrect or missing before beginning installation. Missing or incorrect parts reported within the timeframe stated above will be shipped by UPS ground or freight carrier (whichever applies). If the buyer wants the missing or incorrect parts that can be sent via UPS overnight or 2-day air, the customer will have to pay the applicable costs for those services.

Please note:
Our spas are custom-built and are NON-RETURNABLE!
Our spa covers are NON-RETURNABLE!

If you refuse your delivery you are still financially responsible for the product

.

Absolutely NO REFUNDS will be granted. If your product needs to be re-shipped for any reason (i.e.) no one home, refusal of shipment, unable to gain access etc., you will be charged the full amount of any incurred charges to have your product re-shipped, stored and any/all miscellaneous administration costs.

If you have any questions about shipping costs and policies, please contact us at (403) 452-5432 or email us at info@bawhitmar.com.